About Orders

*Q: What should I do if I haven't received my package?*

A: If you have the tracking number for your package, you can check it on our order inquiry page. If not, please contact our customer service via WhatsApp at +852 56107951 or email lumiclothingco.hk@gmail.com, and we will get back to you as soon as possible.

*Q: How should I pay for my order?*

A: Our website currently only accepts bank transfers, PayMe, and FPS. We will gradually add more payment methods.

*Q: Is your website secure?*

A: You can shop with confidence; shopping on our online store is safe. We use the latest security systems and encryption software to ensure your personal details (such as your name, address, and bank details) are secure.

*Q: Can I return or exchange the products? *

A: Please refer to our refund policy for returns or exchange of the products. https://lumiclothingcohk.myshopify.com/policies/refund-policy/

We do not offer return or exchange except for defective products or huge color mismatch (and we did not inform you about the possible color mismatch beforehand). Please contact our team for return/exchange within 3 calendar days upon receiving the products. Shipping fee for both return and exchange will be covered by customers. 

 

*Q: Can I modify my order?*

A: Once you place an order, you cannot change any details. Our warehouse team receives the order directly and has already begun processing it.

About Shipping

*Q: What shipping methods can I choose for my products?*

A: We only offer SF Express shipping. If your order totals over 500 HKD, you can enjoy free local shipping to SF Express Station s and SF lockers. If your order is less than 500 HKD, the shipping fee will be paid upon delivery.

*Q: What areas do you deliver to?*

A: Currently, we only ship to the following area: Hong Kong, Macau

*Q: How long does shipping usually take?*

A: For in-stock products, we will ship within 3-5 working days. Pre-order items require 7-14 working days for shipping, so please check if the product is a pre-order before placing your order. Once shipped, you can track your package using the SF Express tracking number.

關於訂單

Q 我還沒有收到包裹應如何處理?

A 如你有包裹的物流號，你可以到我們的訂單查詢頁查看。如沒有，則如我們的客服人員聯絡 whatsapp +852 56107951 / lumiclothingco.hk@gmail.com，我們會儘快與你聯絡。

Q 我應如何支付我的訂單?

A 我們的網站暫時只能接受銀行匯款, Payme 和 FPS。我們會陸續加上更多的支付方式。

Q 你們的網站安全嗎?

A 您可以放心，在我們網店購物是安全的。我們使用最新的安全系統和加密軟件來確保您的個人詳細信息（例如姓名、地址和銀行詳細信息）安全。

Q 我可以退換貨嗎？

A 除了有缺陷的產品或嚴重的顏色不匹配（並且我們沒有事先告知您可能的顏色不匹配）之外，我們不提供退貨或換貨。請在收到產品後 3 個日曆日內聯絡我們的團隊進行退貨/換貨。退貨和換貨的運費將由客戶承擔。詳情請參閱我們的退款政策。 https://lumiclothingcohk.myshopify.com/policies/refund-policy/

Q 我可以修改訂單內容嗎?

A 一旦您下訂單，就無法修改任何詳細信息，我們的倉庫團隊會直接收到訂單，並且已經開始處理您的訂單。

關於運送

Q 我可以選擇甚麼方式運送商品?

A 我們只有提供 SF express 運送。如訂單滿500HKD即可享有本地免運費到順豐營業點和自助櫃。如訂單不滿500HKD，則順豐郵費到付。

Q 你們還有甚麼地區可以按排送貨的?

A 我們暫時只會寄送以下地區: 香港，澳門

Q 通常運送時間會多久?

A 現貨產品我們會在3-5個工作天發貨。預訂款的產品需要 7-14個工作天發貨，下單前請留意是否是預訂款的產品。順豐寄出後可以用順豐訂單號碼追蹤包裹。